If it hasn’t’, repeat the software download process.Recently, my 6-year-old daughter has gotten into a very bad habit-lying.
Check Settings to make sure the Software Version has successfully updated. Wait for the on-screen instructions to disappear, then press Home on the Sky Q remote. Your box will complete the installation next time it goes into standby, press standby on the Sky Q remote to turn the box off. When you see the message Software download successful. Don’t switch off the Sky Q box during the download You’ll see the message Software update in progress. Select Software Download to begin downloading the latest software. 
Select Software version followed by Setup. Press Home on the Sky Q remote, then select Settings followed by System info. If they don't match, you'll need to complete a software download: If they match, your box is already on the correct software and doesn't need updating. Go to How to check which Sky box you have and check the Software Version listed in the table matches the Software Version on your Sky Q box. Make a note of the Hardware Version and Software Version. Press Home on your Sky Q remote, then select Settings followed by System info. If restarting your box doesn't fix the problem, try checking your Sky Q software version.Ĭheck the software version on the Sky Q box Some features may take up to 5 minutes to return. 
Wait for the on-screen instructions to disappear then press Home.Plug in and switch your Sky Q box back on at the mains.
Check there are no lights on the front panel of your Sky Q box and. Press standby on your Sky Q remote, then switch off or unplug. If there's no response from the red button when there should be, try restarting your box. Red Button extras are only available during certain events, and features such as Football First and Split Screen will require an active Broadband Connection. If it's not active, you'll get a loading message. The majority of red button content on Sky Q requires an active broadband connection, even if it's not being used. If there's a grey dot on screen when watching Sky Sports, there is currently no Red Button service. The Red Button will appear in some Sports and Movies upgrade promos in playback, but won't work. Red Button services aren't available when playing a Recording, or using instant rewind.
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